Help with plumbing at home
Plumbing trouble in Finchley, Barnet or Edgware? Explain it once and, if a local plumber covers your postcode, that plumber hears about it.
An independent enquiry service for household plumbing across the London Borough of Barnet. Tell us what has gone wrong and your postcode, and with your consent the details go to one local plumber who covers it, where there is one.
- One enquiry, read by one local plumber at most, never a list
- Your postcode decides whether anyone is sent it
- Free to ask, and nothing is agreed until you say so
This is an enquiry service, not an emergency call-out. If water is escaping, shut it off at the stopcock while you wait.
Catalogue
Jobs you can enquire about
Leaks and water damage
A stain spreading over a ceiling, a floor that has lifted, or water arriving from the flat upstairs. Describe what you can see and, with your consent, one local plumber whose area includes your postcode is sent it, if there is one.
About leaks and water damageToilets, cisterns and overflows
A cistern that trickles from a pipe on the outside wall, a flush that has lost its strength, a pan that rocks or a toilet that will not stop filling. Say what it is doing and, with your consent, one local plumber whose patch includes your postcode receives it, if one does.
About toilets, cisterns and overflowsWashing machine and dishwasher plumbing
A new machine with nowhere to connect it, a hose that drips, a kitchen sink that backs up when the dishwasher empties, or a utility room to plumb. Describe the job and, with your consent, one local plumber covering your postcode is sent it, if there is one.
About washing machine and dishwasher plumbingPlumbing in flats and conversions
A stopcock you cannot find, water from the flat upstairs, a shared stack that gurgles, or a landlord and a lease to deal with before anything is fixed. Explain the set-up and, with your consent, one local plumber whose area includes your postcode gets the enquiry, if there is one.
About plumbing in flats and conversions
Enquiry to plumber
How it works
Explain what has happened.
Choose the closest service, give your postcode and describe the fault in your own words. Photographs and technical terms are not needed.
We match the postcode.
If a local plumber's patch includes it, and you have ticked consent, the enquiry goes to that plumber and nobody else. If no plumber covers it, we say so.
Arrange it between you.
The plumber contacts you directly. Dates, the work itself and what it costs are settled between the two of you, not through us.
Worth noting before you send
Handy to have ready
You can send an enquiry without any of this. It just helps the plumber picture the job.
- Which fitting, and where
The room, the tap, pipe, toilet or appliance involved, and whether it seems to be the hot or the cold side if you can tell.
- When it happens
All the time, only while a tap runs, after a flush, or while the washing machine or dishwasher is running. A pattern narrows things down.
- What you have already shut off
If you turned the water off at the stopcock or at a small valve on the pipe, say so, and whether that stopped it.
- Anything printed on the fitting
A make or model on a tap, shower or toilet cistern, often under a cap or on the base. A photo you can share later works just as well.
Water coming through a ceiling? Keep away from any light fitting or switch it is near, and turn the water off at the stopcock if you can reach it safely.
Coverage · Barnet, Finchley and Edgware
Areas covered
- FinchleyPostcode districts N2N3N12
- BarnetPostcode districts EN4EN5
- EdgwarePostcode districts HA8
- Mill HillPostcode districts NW7
- HendonPostcode districts NW4NW9
- Golders GreenPostcode districts NW11
Not listed? Send your enquiry anyway. We only pass it to a plumber who covers your postcode, if there is one. More about the areas we cover.
Before you enquire
Questions
Does Barnet Borough Plumbers employ any plumbers?
No. We do no plumbing and have no staff on the tools. We run an enquiry service: with your consent, your request is passed to one local plumber whose area includes your postcode, if there is one, and from then on you deal with that plumber directly.
What if nobody covers my postcode?
We tell you, and we do not pass your details on to anyone. An enquiry is only ever shared when a local plumber's area includes your postcode.
My flat is leaking into the one below. Whose problem is it?
In a leasehold flat the lease says which pipes are yours and which are the freeholder's. Whoever owns the pipe that failed repairs it. Who pays for the damage below depends on the lease, the building's insurance and whether anyone was careless, so it is not automatically the upstairs flat's bill. Tell the managing agent or freeholder as well as arranging the repair.
Can a plumber found through you work on my boiler?
Only if they are on the Gas Safe Register, which the law requires of anyone doing gas work as a business. If you smell gas, leave the building and ring 0800 111 999.
Is the pipe under my front garden mine or the water company's?
In England the water company is responsible for the pipe up to your property boundary. The supply pipe from the boundary into the house is usually the owner's, so a leak under your garden or drive is normally a job for a plumber.
What does it cost to send an enquiry?
Nothing. You are not committed to anything by sending one. Whatever the plumbing work costs is agreed between you and the plumber.